![]() ![]() (Usually this installs a 64-bit driver that is reported as a WIA driver). If a 64-bit scanner driver is available then download and install it. Check the website of the scanner's manufacturer. The first option is to install 64-bit scanner drivers. There are two resolutions for this issue: If you find you are unable to use your 32-bit scanner, please update the Editor to the latest version, and then follow the below instructions. Note that in recent versions of the Editor, it is now possible to use many 32-bit scanners within the 64-bit version of the Editor. True 64-bit applications in Windows cannot access 32-bit scanner drivers. Why doesn't my system identify the scanner when I try to create PDF documents from it? I am using a 64-bit version of Windows and this process works when I use other applications, but not when I use PDF-XChange Editor or PDF Tools. Note: If scanning fails using USB connection please try all possible USB ports as some ports may be assigned for specific devices.Why can't I access my scanner interface from PDF-XChange Editor or PDF Tools in a 64-bit version of Windows? Now that you have installed the required TWAIN drivers along with a third-party application, you can enjoy scanning directly from the Raven Pro Scanner to your Windows PC.
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